Problem When scanning from ClaroRead to Word, you experience one of the following: Microsoft Word doesn’t open Microsoft Word does open, but ClaroRead will not read the text. Solution Reset Claro AppData and try scanning again.
Month: June 2010
"Please install MSXML 40" when scanning
Problem When using your scanner you receive the message “Please install MSXML 40”. Solution Go to the MSXML download page. Download the “msxml.msi” file.
Poor Noise to Speech Ratio with Plantronics DSP400
Problem When you set up Dragon Naturally Speaking using a Plantronics DSP400 headset, the noise to speech ratio is very low. Solution Click the Start button (Windows XP users should then click Run). Type mmsys.cpl and press Enter. Click the Recording tab. Click on the Microphone, then Properties. Click Enhancements. Make sure AGC is turned on… Continue reading Poor Noise to Speech Ratio with Plantronics DSP400
Problem with MP270 not scanning
Problem When trying to scan using the MP270 on Mac OS X, nothing happens or the program closes. Solution Download and install the latest version of MP Navigator EX. Run the MP Navigator EX application to test the scan, then try scanning in the program you originally experienced the error in.
Audio Notetaker software won’t accept product code
This problem has been resolved by Sonnocent and should not affect new customers. Problem Audio Notetaker will not accept your genuine product code. Cause As of May 2010 there have been product codes shipped out that will not be accepted by the program as they have had an 4 extra digits in front of the serial… Continue reading Audio Notetaker software won’t accept product code