7 Apr

Fixing Corrupt Dragon Profiles

This fix can help troubleshoot problems with loading Dragon Naturally Speaking related to a corrupt profile.

Open Dragon and follow these steps:

  1. Click on “Profile”.
  2. Then click on ”Manage User Profiles”
  3. Highlight corrupted profile, then click on “Advanced”.
  4. Scroll down and click “Restore”.

Dragon will auto rename profile name as “YourProfileName– Restored”.

Information provided by Tony Scalese

  1. Make sure that Dragon Naturally Speaking is closed first.
  2. Press the Windows Key + R to bring up the Run box.
  3. type: %AllUsersProfile% and press Enter.
  4. Windows XP Users:
    Go to Application Data -> Nuance, then open the NaturallySpeaking folder and go to the Users folder.
    Windows Vista or above:
    Go to the Nuance folder, then open the NaturallySpeaking folder and go to the Users folder.
  5. Now, go into the folder which is your Dragon username.
  6. Rename the ‘current’ folder to ‘corrupt’.
  7. Rename the ‘backup’ folder to ‘current’.
  8. Open up Dragon and wait for it to load.
  9. On the Dragon Bar click NaturallySpeaking -> Manage Users.
  10. Click on your name and then click Advanced -> Backup to create a new backup and wait for it to finish.
  11. You may now delete the ‘corrupt’ folder.

Any references to folders called Nuance, may be called ScanSoft if using an older version
This method may not work due to the fact that Dragon automatically creates profile backup’s which may well contain the profile corruption. If this method does not work please refer to http://www.fixkb.com/2011/12/the-speech-engine-returned-the-following-error-164-when-opening-dragon.html

43 Responses to Fixing Corrupt Dragon Profiles

  1. Very helpful
    many thanks

  2. After much searching this finally worked great! Thanks so much.

  3. Adding my thanks for the fix – after reinstalling twice and faced with the prospect of losing my entire profile, this workaround fixed it…

    Now to ensure regular backups!

  4. This was really helpful and very quick. An excellent post

  5. You my friend are like a sweet orangutan with angels wings. I have had a trying time with this issue and this was the icing on the sweet potato. I applaud you my good sir.

  6. I thought for sure that this was gonna help me… but once I got to the users folder, it was empty… so now what?? please help?!?!?

  7. thanks so much in advance 🙂

  8. So far so good, thank you for taking the time to post this solution. This problem has been a major headache. It’s nice to know that there are people out there willing to help others. You rock!

  9. Thanks Carl. Excellent step by step directions. This worked for me.

  10. Thanks. Huge help!

  11. Very informative, fixed the issue!

  12. This was a lifesaver! Thanks a bunch. Nuance wanted to charge me money to fix it. That is a complete load of [EXPLETIVE DELETED]. I had given up and was about to start retraining it.

  13. Josh Razauskas July 12, 2012 at 00:15

    I tried this fix & now Dragon won’t open! It keeps saying to it needs to install again. Is there any way to fix this new issue without putting in the program disc? I don’t currently have access to mine.

  14. Excellent help. Worked like a charm. Thanks Carl

  15. Excellent solution!! I’ve spent way too much time trying the various solutions on line. Yours did the trick!! Thank you, thank you, thank you!!!

  16. Wow, this worked like a charm. Perfectly written instructions, too. Thank you! I wish I could buy you a beer.

  17. A very practical and straightforward solution and for which I am eternally grateful

  18. Thank you so much!

  19. Thank you! Worked perfectly.

  20. can this be used if i have saved a user on top of another user? Like I saved user on top of user instead of into user folder. please help

  21. A million thanks. Worked perfertly well. Be blessed

  22. Patrick O'Brien January 17, 2013 at 19:46

    Thank you. It was a simple fix and proBably saved me houirs of work. THANK YOU!!!

  23. Worked great. Thank you so much. Very helpful.

  24. Oh, you da bomb, baby! This worked perfectly and was way simpler than the 3 pages of instructions Nuance posted as their fix. Buy you a beer? No, I’d buy you a case!

  25. Thanks, great solution!

  26. Thank you so much!!!! This work exactly how it was supposed to. I have dictating my comments with the fx.

    This was a fantastic solution. Just follow the steps and it worked perfectly.

  27. Avon Middle School – Thanks it solved the probem

  28. does anyone know where the user file is for W7?

    • David Henderson May 22, 2013 at 11:55

      dragon 11 the default is: C:\ProgramData\Nuance\NaturallySpeaking11\Users
      dragon 10 the default is: C:\ProgramData\Nuance\NaturallySpeaking10\Users
      Hope this helps

  29. Excellent!!!!!

  30. thank you. it really works out finally. is there any folder agent patch is available 12

  31. very helpful-waited for 1 month to use it-thanks a lot-

  32. You can also utilize the Dragon Program by selecting “PROFILE”>”Manage User Profiles” tab within in Dragon Program. Then highlight damaged/corrupted profile, then select “Advanced” tab. Scroll down and click “Restore” Dragon will auto rename profile name as “XXX – Restored”.

    • Russell Gulvin March 20, 2014 at 12:21

      Hello Tony, Thank you for contributing, the post has been updated to reflect your information and what to try if this method does not work.

  33. thanks very much for this, I woke up one morning and Dragon 12 just said it didn’t recognise my profile As a Dragon 12 profile anymore and it wouldn’t upgrade it.

    This did the trick and started working straightaway

    Thanks again

  34. Jonie Tattershall May 5, 2014 at 13:11

    Great article! Je suis sûr que cela va aider beaucoup de gens

  35. Sharon Meglathery May 29, 2014 at 00:58

    Thank you so much!!! Fixing this saved me a huge headache!

  36. Carl, Russell.

    I LOVE YOU GUYS! After at lease 15 hours of searching, your solution works perfectly. You have saved me untold hours of angst. I wonder if you can help with a similar issue. My profile gets corrupted frequently. To Worse, even after I back up my user profile the Dragon will not let me use the restore user profile.(It is grayed out). I’m wondering if these problems reflect some configuration issues with my current computer that also result in slower correction and recognition issues. And he suggestions would be most appreciative.. .

  37. Dueep Jyot Singh July 6, 2015 at 05:45

    I noticed that this problem occurred, very often when I was dictating in Microsoft Word. Here is my solution, which may come in useful.
    Open up the user profile, as suggested, above using the run command – thank you so much because I used to go to computer, C Drive – Nuance – user profile, and all that before; and then look for the folder under your username saying tb.
    Delete it.
    It clears up any problem especially if your file is corrupt.
    Switch on your microphone and dictate to your hearts content!

  38. Great Information

    with concise instructions

Leave a Reply