Black Screen after updating to OS X Mavericks 10.9.2

Problem A few Apple mac’s have been booting to a black screen with the mouse curser and nothing else after updating to Mavericks(10.9.2),. Cause It seems to be a problem with a Security update, which isn’t completing the installation procedure and causing the system to hang. Solution A reinstall of OS X won’t work, the same as resetting the… Continue reading Black Screen after updating to OS X Mavericks 10.9.2

Windows 8 Freeze on start screen / menu when searching

Problem In Windows 8 you bring up the start screen you are able to click on any tile, however if you start to type to search the start screen your system freezes. Cause Windows Search service failed to start correctly. this service is used by windows to index (organise) all of your files. when it… Continue reading Windows 8 Freeze on start screen / menu when searching

Microsoft Office 2013 Word & Excel crashing

Problem When trying to open Microsoft Word or Microsoft Excel they crash. Cause This is caused by ABBYY FineReader and will display as “BEX” information after an error log in the event viewer(do not worry if you don’t know what this means just continue to the solution). ABBYY FineReader has a “COM Add-in” for Microsoft Word &… Continue reading Microsoft Office 2013 Word & Excel crashing

Livescribe Sky wifi smartpen will not record audio.

Problem Livescribe Sky wifi smartpen is not recording audio. Cause The Livescribe pen uses graphic images on a Livescribe notebook as control buttons but all graphic buttons except the record function are working. This may require a firmware update. Solution 1. Plug in your Livescribe wifi pen using the USB cable. 2. Run Livescribe Helper (or install it… Continue reading Livescribe Sky wifi smartpen will not record audio.