Welcome We are one of the world's most popular and free resources for Mac, Windows and Assistive Technology.

Our knowledge base covers fixes, easy to follow instructions and tips for every day and speciality equipment and software.

You can find solutions by using our search function or the categories side bar.

Windows 8

Windows 8
Windows 8 has been released! See what you need to know in our Starter Guide.

Problem

When you turn on your computer, the On-Screen Keyboard loads up every time.

Cause

This setting may be enabled in the Ease of Access Center, especially if you are using a tablet or device without a mouse or keyboard.

Solution

  1. Press the Windows key.
  2. Type “Ease of Access Center” and press Enter.
  3. Click “Use the computer without a mouse or keyboard”.
  4. Uncheck “Use On-Screen Keyboard”.
  5. Click OK and close the window.

Problem

You need to access safe mode in Windows 8

Solution

To access safe mode in Windows 8 you first need to get to the “Advanced Startup Menu”

  1. Hold down Ctrl+Alt+Del (From here you will see a power icon at the bottom right corner of the screen.)
  2. Press and hold the left shift button.
  3. Whilst holding the shift button down, click on the power icon and select “Restart” (keep the shift button held down)
  4. You will now be presented with another menu.
  5. Choose the “Troubleshoot” option.
  6. Then choose “Advanced Options”
  7. Then choose “Windows Startup Settings”
  8. Confirm that you want to restart to view the advanced startup options.
  9. The computer will now restart and provide you with a list of options.
  10. Choose F4 for Safe-Mode and F5 for Safe-mode with basic networking.

Some features will be unavailable in safe mode including WI-FI internet, but you will be able to access your user files and perform a data backup if needed.

Problem

After prompting the user to install an update the computer restarts and after logging in it just shows a black screen with a cursor arrow.

Solution

From the black screen you can still access the options menu by pressing Ctrl+Alt+Del at the same time.

From here you have several options, including a power icon at the bottom right corner of the screen.

  1. Press and hold the left shift button.
  2. Whilst holding the shift button down, click on the power icon and select “Restart” (keep the shift button held down)
  3. You will now be presented with another menu.
  4. Choose the “Troubleshoot” option.
  5. Now choose the “Refresh” option.
  6. Confirm that you want to refresh your computer and choose your account name.
  7. The computer will now restart and the refresh will commence, which should resolve the issue.

 

If the refresh fails to resolve the problem then you can use the reset feature from the same menu, however be aware that this will wipe your user data, therefore your main concern should be to try and backup your data to a USB flash drive before running this feature. In order to backup you should be able to access your files through safe mode. Some Windows features will be unavailable in safe mode but it should enable you to access your user files and copy them to an external USB device. 

 

Problem

When trying to open a Library in the File Explorer you get an error message that looks like this.

lib

Solution

  1. Open File Explorer / Windows Explorer
  2. Right click on effected libraries. (Documents, Music, Photos, Videos)
  3. Left click delete. (This will not delete the file location itself)
  4. Click Yes to confirm delete.
  5. Right click on Libraries.
  6. Left click Restore default libraries.

 

 

 

 

Description

This  is to show you different methods on how to adjust the screen brightness of your laptop, running Windows 8, Windows 8.1.

This guide does not apply to desktop PCs.

Option 1: The Charms bar

From the Desktop press “Windows + C” and click Settings or simply press “Windows + I”

Next click the “Brightness” icon.

brightnessCharm

 

 

 

 

This may also be the “screen” icon.

Screen Charm Icon

 

 

 

 

Use the slider to adjust the brightness.

 

Option 2: Power options

Left click on the “Power Options” icon

battery Icon

 

 

Located in the right hand side in the Taskbar (To the left of the clock)

taskbar

 

 

 

Then select “Adjust screen brightness”

power options

 

 

 

 

 

 

 

 

You can then adjust the screen brightness using the slider at the bottom of the window.

power options Window