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Block Windows 10 – Zip file

Problem:

Windows 10 trying to force upgrade. System and software may not be compatible with Windows 10.

Cause:

Windows 10 logo appears in bottom right corner of the screen. Messages now state that machine is on a countdown to automatically update.

Solution

Download the attached zip file, and unzip batch file to your desktop. Right click file and select ‘Run as Administrator’, the machine will now restart  This will remove the notification and block the associated windows update.

NB: If the upgrade has already started then this solution may fail. If the upgrade fails then it should revert back. If the upgrade goes through then you will need to revert system back.

Problem

If you find that your Ethernet port has stopped working, it is because of a ‘silent’ update from Apple in the last week of February, which Apple have now fixed.

Cause

A kernal extension corruption

Solution

To do the following you’ll have to connect to your WiFi network….

Hold the ‘Option’ (Left Alt) key down and then click on the Apple logo in the top left of your screen.

Click on System Information, and in the left hand navigation window scroll down to Software (click on the triangle to expand it, it you have to), and then click on Installations.

It should be in alphabetical order, but if not then click on the Software Name in the right hand window. Scroll down till you find ‘Incompatible Kernal Extension Configuration Data’. There will probably be three listings from different dates. The last one should be version 3.28.2 and have a date from the 28th February onwards. If you have version 3.28.1 then you will need to update to the latest 3.28.2

Open Terminal (which is in Applications > Utilities)

Then type in the following command below exactly as you see it, followed by your admin password. You won’t see your password as it is permanently hidden, so don’t worry.

sudo softwareupdate –background

Quit Terminal and restart your computer.

 

Another way is to boot to Recovery Console, by holding Cmd R when booting the computer and then reinstalling your OS. The Terminal route is quicker and assumes you have access to a WiFi network to get your Ethernet working again.

Problem

Safari crashes when typing in the address bar.

Cause

Apples servers causing the problems when trying to return queries and suggestions.

Solution

On a Desktop Mac….

Open Safari > Preferences > Search > and then untick ‘Include Safari Suggestions’ in the Smart Search Field section. Close Safari, shut down the machine and restart. You can then re-enable the ‘Include Safari Suggestions’.  If for some reason they are still getting search problems, then open Safari > Preferences > Privacy > and click on ‘Remove All Website Data’. Restart the machine and then Safari.

 

On an iOS device…..

Go into Settings > Safari > and turn off the toggle for ‘Safari Suggestions’, then restart the device.

If you don’t have any more problems, you can try turning the ‘Safari Suggestions’ back on, both on your iOS and Desktop device.

 

14 Dec

Plantronics MX22 Echo

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Plantronics MX22Problem

Either the caller or listener can hear an echo when a call is in progress.

Cause

This can be caused due to an incorrect setting on the Plantronics MX22 amplifier.

Solution

If you hear an echo please try the following solutions:

  1. If your phone’s volume is currently set to a higher setting than medium try lowering it to medium.
  2. If the listening volume is currently too low try increasing the volume on the amplifier. 
  3. If the listening volume is still too low try increasing the volume on the headset.
  4. If the echo persists try lowering the speaking volume on the amplifier via the side dial.
  5. If your speaking volume is too low for your listener to hear in this position, adjust the position of the headset to ensure the microphone is two finger’s width from the corner of your mouth.

If your callers can hear an echo please try the following solution:

Try adjusting the configuration switch between each setting, The most commonly used position we find is setting 5.

Problem

When launching  google chrome and searching using google on google chrome you get a lot of pop ups and other advertising happening.  This happens even when there should not be any advertising.

Cause

This is commonly caused by adware on your machine.

Adware is a piece of software that is downloaded alongside another piece of software you may have willingly or unknowingly downloaded and installed)

These generally can be avoided by downloading from a manufacturer website.  also by checking what tick boxes are checked during your downloads.

In this fix we detail for Google chrome browser but this also applies to other browsers.

Solution

It is best to try and uninstall these adwares as soon as possible as they will often start to pester you with pop ups no matter what you do to buy products or direct you to websites  to purchase something you may not want and this can result in problems during normal internet usage.

As a way to fix the browser you can simply reset the browser.

The manual method follows:

  • Press the windows key
  • type CMD (No need to worry about typing into a box as this will bring up the command prompt icon)
  • Hold CTRL and SHIFT and press enter.
  • Click “Yes”
  • Type: Attrib -R C:\Users\%UserName%\AppData\Local\Google\Chrome
  • Press Enter
  • Type: RD C:\Users\%UserName%\AppData\Local\Google\Chrome /Q /S
  • Press Enter.
(NB you can select the command and right click and click copy and then right click in the command window and click paste)
This will remove the user settings and history and reset Chrome to defaults.
WARNING:  This will reset your browsers information.