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Dragon for Mac 5 stability issues with Mac OS X El Capitan


Dragon for Mac 5 is not fully stable with the new Mac OS X El Capitan


Update Dragon for Mac 5 to Dragon for Mac 5.0.2 Build 13623

This update addresses the following issues:

  • issues affecting commands for customers who have upgraded from Dragon Dictate for Mac version 4

It also includes fixes that were previously released in Dragon for Mac 5.0.1

These fixes included:

  • Compatibility with OS X El Capitan
  • Overlapping text in the Status Window
  • Displaying an incomplete list of correction choices
  • Correction appears blank or flashes choices quickly
  • Internal errors when creating or upgrading a profile
  • Commands are read-only for Australia, New Zealand, India, and Singapore profiles
  • Issues using bullet lists
  • Readability of text situated in the Info area of the Status Window
  • Stability improvements switching between Transcription and Dictation
  • Issues with keyboard shortcuts


Revert from Windows 10 back to previous operating system.


Needing to revert to your previous operating system after upgrading to Windows 10 due to compatibility issues.

Upgrade Icon


Reset This PC

Reset options give two choices remove everything or keep personal files either option removes all apps and drivers installed before and after the upgrade reverting to a blank windows 10

Go back to previous Version of windows

For a month after you upgrade to Windows 10, you’ll be able to go back to your previous version of Windows from SettingsUpdate & security > Recovery. This will keep your personal files, but it’ll remove apps and drivers installed after the upgrade, as well as any changes you made to settings.

To go back, you’ll need to:

  • Keep everything in the windows.old and $windows.~bt folders after the upgrade.
  • Remove any user accounts you added after the upgrade.
  • Know the password you used to sign in to Windows 7 or Windows 8.1 (if you used one).
  • Have the USB drive you used to upgrade to Windows 10 (if you used one).
  • If you revert back to Windows 8.1 some Microsoft store apps may no longer work if so please reinstall from the Microsoft store

If go back isn’t available

  • Check to see if you can restore your PC to factory settings. This will reinstall the version of Windows that came with your PC
  • This will remove personal files, apps and drivers that you’ve installed after the upgrade, and any changes you’ve made to settings.

To do this  go to SettingsUpdate & security > Recovery > Reset this PC > Get started and look for Restore factory settings.


Windows 10 upgrade notification appearing within Windows 7 & Windows 8 when not wanted.


Windows 10 upgrade notification

Upgrade Icon


To remove the Windows 10 upgrade notification please follow the following steps.

Step 1

Temporarily disable automatic updates 

 Windows 7 > Start > Control panel > System and security > Turn automatic updating on or off > Never check for updates 

 Windows 8 , 8.1, Right click start menu > Control panel >  System and security > Turn automatic updating on or off > Never check for updates



Step 2

 Remove KB (upgrade notification):

​Windows 7 ,8, 8.1 > Control panel > Uninstall a program > View installed updates >

Click on name to sort the list > Look for “Update for Microsoft Windows KB3035583″ Right click and choose uninstall then when prompted click yes to restart computer.

Installed Updates


Windows 10 Upgrade notice removal 2

Step 3

Manually check for updates : 

Windows 7, 8, 8.1 > Control panel > System and security > Windows update > Check now > 

This should prompt you to install KB3035583 again right click on the update and select hide update then click ok 


This will prevent it from automatically reinstalling once you re-enable Automatic updates 

Step 4

To re-enable automatic updates:

 Windows 7 > Start > Control panel > System and security > Turn automatic updating on or off > Install updates automatically (Recommended)

 Windows 8 , 8.1, Right click start menu > Control panel >  System and security > Turn automatic updating on or off > Install updates automatically (Recommended)​

auto bk on

Please note that all of the above screenshots can be clicked on to enlarge the image for reference purposes


When creating a profile for Dragon Naturally speaking 4  wireless edition with the Savi go 100 headset, profile creation does not show the option for a wireless headset.


This is often caused due to the headset being paired to the Mac’s on-board Bluetooth adapter, as opposed to the provided Plantronics BT 300 dongle.

This means that the Apple Mac will show the headset in the system sound option,  although dragon will not be able to read the device.


The first and best solution is to not pair the headset to the Mac’s on board Bluetooth, instead use the provided BT 300 Dongle.

If the device has been paired to the Mac then follow these instructions to pair the device back to the BT 300 dongle.

  1. Unplug the dongle.
  2. Set the headset into pairing mode.  to do this. Make sure the headset is switched off and then hold the volume up switch until the headset flashes blue and red (pairing mode).
  3. Re-insert the dongle into the mac and wait until both the dongle and headset shows a steady blue light (may flash).
  4. At the point this happens restart your Mac.

Once you have paired the device back to the dongle Launch Dragon Dictate and create a new profile.

When selecting the microphone device select Plantronics BT 300 from the menu.

Your wireless Savi 100 should now work.

This guide covers the basic usage of Microsoft Security Essentials on the Windows 7 platform.

An Anti-virus program is only as effective as its latest Definitions.  Make sure to update regularly and to scan often.

 Locating Microsoft Security Essentials (MSE)

MSE can be found in your system tray and is an Icon that looks like a Castle.  In the event that you cannot find the Taskbar icon try looking in hidden items, the small arrow pointing upwards, clicking this will show any hidden items in your Taskbar.

Microsoft Security Essentials has 3 states.

Green:  All is OK and your system is protected.
Amber:  the System needs attention as something needs to be done.  Usually A scan or an update.
Red:  Something has gone wrong, you have a possible viral threat or MSE is not working.  This requires you to do something with MSE.


Updating your antivirus is very important, as new virus definitions (The code that recognise viral behaviour and how to get rid of a virus) are updated as soon as a virus is discovered.  This is a daily occurrence with new viruses coming to market every day.

To update Microsoft Security Essentials simply open the interface, as described above, then click the update tab and then click the button marked update.


One simple way to find out if MSE has detected a virus on your computer is to do the following:

  1. Open MSE as shown at the beginning of this user guide.
  2. Click the Home Screen and select “Full Scan” then click “Scan Now”.