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Problem

Safari crashes when typing in the address bar.

Cause

Apples servers causing the problems when trying to return queries and suggestions.

Solution

On a Desktop Mac….

Open Safari > Preferences > Search > and then untick ‘Include Safari Suggestions’ in the Smart Search Field section. Close Safari, shut down the machine and restart. You can then re-enable the ‘Include Safari Suggestions’.  If for some reason they are still getting search problems, then open Safari > Preferences > Privacy > and click on ‘Remove All Website Data’. Restart the machine and then Safari.

 

On an iOS device…..

Go into Settings > Safari > and turn off the toggle for ‘Safari Suggestions’, then restart the device.

If you don’t have any more problems, you can try turning the ‘Safari Suggestions’ back on, both on your iOS and Desktop device.

 

14 Dec

Plantronics MX22 Echo

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Plantronics MX22Problem

Either the caller or listener can hear an echo when a call is in progress.

Cause

This can be caused due to an incorrect setting on the Plantronics MX22 amplifier.

Solution

If you hear an echo please try the following solutions:

  1. If your phone’s volume is currently set to a higher setting than medium try lowering it to medium.
  2. If the listening volume is currently too low try increasing the volume on the amplifier. 
  3. If the listening volume is still too low try increasing the volume on the headset.
  4. If the echo persists try lowering the speaking volume on the amplifier via the side dial.
  5. If your speaking volume is too low for your listener to hear in this position, adjust the position of the headset to ensure the microphone is two finger’s width from the corner of your mouth.

If your callers can hear an echo please try the following solution:

Try adjusting the configuration switch between each setting, The most commonly used position we find is setting 5.

Problem

When launching  google chrome and searching using google on google chrome you get a lot of pop ups and other advertising happening.  This happens even when there should not be any advertising.

Cause

This is commonly caused by adware on your machine.

Adware is a piece of software that is downloaded alongside another piece of software you may have willingly or unknowingly downloaded and installed)

These generally can be avoided by downloading from a manufacturer website.  also by checking what tick boxes are checked during your downloads.

In this fix we detail for Google chrome browser but this also applies to other browsers.

Solution

It is best to try and uninstall these adwares as soon as possible as they will often start to pester you with pop ups no matter what you do to buy products or direct you to websites  to purchase something you may not want and this can result in problems during normal internet usage.

As a way to fix the browser you can simply reset the browser.

The manual method follows:

  • Press the windows key
  • type CMD (No need to worry about typing into a box as this will bring up the command prompt icon)
  • Hold CTRL and SHIFT and press enter.
  • Click “Yes”
  • Type: Attrib -R C:\Users\%UserName%\AppData\Local\Google\Chrome
  • Press Enter
  • Type: RD C:\Users\%UserName%\AppData\Local\Google\Chrome /Q /S
  • Press Enter.
(NB you can select the command and right click and click copy and then right click in the command window and click paste)
This will remove the user settings and history and reset Chrome to defaults.
WARNING:  This will reset your browsers information.

Problem

dragon_for_mac_1

Dragon for Mac 5 stability issues with Mac OS X El Capitan

Cause

Dragon for Mac 5 is not fully stable with the new Mac OS X El Capitan

Solution

Update Dragon for Mac 5 to Dragon for Mac 5.0.2 Build 13623

This update addresses the following issues:

  • issues affecting commands for customers who have upgraded from Dragon Dictate for Mac version 4

It also includes fixes that were previously released in Dragon for Mac 5.0.1

These fixes included:

  • Compatibility with OS X El Capitan
  • Overlapping text in the Status Window
  • Displaying an incomplete list of correction choices
  • Correction appears blank or flashes choices quickly
  • Internal errors when creating or upgrading a profile
  • Commands are read-only for Australia, New Zealand, India, and Singapore profiles
  • Issues using bullet lists
  • Readability of text situated in the Info area of the Status Window
  • Stability improvements switching between Transcription and Dictation
  • Issues with keyboard shortcuts

Problem

Revert from Windows 10 back to previous operating system.

Cause

Needing to revert to your previous operating system after upgrading to Windows 10 due to compatibility issues.

Upgrade Icon

Solution

Reset This PC

Reset options give two choices remove everything or keep personal files either option removes all apps and drivers installed before and after the upgrade reverting to a blank windows 10

Go back to previous Version of windows

For a month after you upgrade to Windows 10, you’ll be able to go back to your previous version of Windows from SettingsUpdate & security > Recovery. This will keep your personal files, but it’ll remove apps and drivers installed after the upgrade, as well as any changes you made to settings.

To go back, you’ll need to:

  • Keep everything in the windows.old and $windows.~bt folders after the upgrade.
  • Remove any user accounts you added after the upgrade.
  • Know the password you used to sign in to Windows 7 or Windows 8.1 (if you used one).
  • Have the USB drive you used to upgrade to Windows 10 (if you used one).
  • If you revert back to Windows 8.1 some Microsoft store apps may no longer work if so please reinstall from the Microsoft store

If go back isn’t available

  • Check to see if you can restore your PC to factory settings. This will reinstall the version of Windows that came with your PC
  • This will remove personal files, apps and drivers that you’ve installed after the upgrade, and any changes you’ve made to settings.

To do this  go to SettingsUpdate & security > Recovery > Reset this PC > Get started and look for Restore factory settings.