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Windows 8

Windows 8
Windows 8 has been released! See what you need to know in our Starter Guide.


You need to run a recovery or reinstall Microsoft Windows but don’t want to lose your Microsoft Office custom dictionary.


You can backup the custom dictionary very easily by following these steps:

  1. Copy this address to your clipboard(highlight and Ctrl+C). C:\Users\%username%\AppData\Roaming\Microsoft\UProof
  2. Hold the Windows key and press the letter “R”.
  3. Paste(Ctrl+V) the address into the “Run” window and press enter.
  4. The “UProof” window will now open.Word custom dic
  5. Copy the “CUSTOM.DIC” file and paste this to another drive/memory stick.

After you have finished the recovery/reinstall you can use the same address to restore the “CUSTOM.DIC” file back into Office.


If you’ve created different signature’s that you use for different types of email’s, but Outlook needs reinstalling or you purchase a new computer.
Here are instruction’s on how to keep those important signature’s.


Signature’s are stored in the following location:


This can be copied into any Explorer Window address bar or the “Run” Window.

outlook sig location

You can also open this location with the following method:

  1. With Outlook open, click “FILE” then “Options”.
  2. Now click “Mail”.
  3. If you hold the control key(Ctrl) and click on “Signatures” it will open the same signature’s folder.
Each signature you create in Outlook is saved in three format’s: Plain Text (.txt), HTML (.htm), and Rich Text (.rtf). You need to backup all the files for each signature.

To restore your signature’s, copy them from your backup location back into the C:\Users\%username%\AppData\Roaming\Microsoft\Signatures location. The next time you open Outlook, your saved signature’s will be available. If you had signature’s selected as default signature’s for new email’s and for replies’ and forward’s, you’ll have to set those up again.




We will often refer people to files or folders by using a path. For example, when searching for third-party software, we may ask you to check the “~/Library/LaunchAgents” folder.

The average user may have trouble finding this folder.

This article will help you learn how to track down the file that path is pointing you to.


In this method we are going to use ”Go to Folder”.

1. Highlight and copy the text in the box below:


2. Click on “Finder”.

3. Click “Go” on the “Menu Bar” and then click “Go to Folder”.

go to folder1

4. Paste the text into the “Go to Folder” text field and click “Go”.

This should now open the requested folder.


A few Apple mac’s have been booting to a black screen with the mouse curser and nothing else after updating to Mavericks(10.9.2),.


It seems to be a problem with a Security update, which isn’t completing the installation procedure and causing the system to hang.


A reinstall of OS X won’t work, the same as resetting the PRAM, and SMC.

You will need to force the update to complete and then it’ll boot to OS X fine. Make sure the machine is off, and then follow these steps.

  1. Press the power on button, and then straight away hold down the Left Shift key. (the machine will boot to the black screen and the mouse curser again)
  2. Even though you can’t see anything except the curser, type the first letter of the Username for the computer, then press the Tab key once, and then type in the full password for the machine. Press Enter.
  3. After a moment, the loading wheel(spinning beach ball) will appear and then a Mavericks window with the X logo and a loading bar. Let this process complete, and then the machine will boot to the desktop.
  4. Confirm the Machintosh HD is the startup disk.
    • Click System Preferences.
    • Click Startup Disk (found under the System heading).
    • Click on Macintosh HD.
    • Close System Preferences and then restart the machine.
  5. Once it has rebooted to the users desktop, shut down the machine and then reset the PRAM.

Check for updates, and proceed as normal.

Information provided by Danny Harding ACMT


In Windows 8 you bring up the start screen you are able to click on any tile, however if you start to type to search the start screen your system freezes.


Windows Search service failed to start correctly.
this service is used by windows to index (organise) all of your files. when it fails to start the search feature in the start screen waits for the service to start, if the service does not start you end up in a never-ending state of waiting.

The “Windows Search” service can some times fail to start if you have a faulty memory card, memory stick, external hard drive ect plugged in.


Try manually starting the “Windows Search” service.

  • Press “Windows + R”
  • Type “services.msc” and click “OK”
  • Find the “Windows Search” service and right click and select “Properties


  • On the General tab set the “Startup type:” to “Automatic”


If the service status is stopped click the “Start” button.

If the service is stuck on “Starting…” you should try unplugging any USB Mass Storage Device (external hard drives or thumb drives, any kind of memory card (ie SD card  compact flash ect)