Problem

When trying to launch Adobe Reader you receive a message saying “a plugin has crashed and you will need to abort the program”. Restricting you from opening and reading any PDF files in Adobe Reader.

Cause

The plugin that is crashing is caused by the TextHelp Read and Write Gold plugin called PDF aloud.

Solution

1. Ensure Read & Write and Adobe Reader are closed.
2. Download and install PDFaloud from the following link:
   ftp://gold.user:texthelp2009@ftp.texthelp.com/101212/PDFaloud.exe (approx 8MB)
3. Once installation has completed, restart your computer.
4. Open Adobe Reader and go to Edit > Preferences > Security (Enhanced)
5. Untick the option ‘Enable Protected Mode at startup’
6. Click OK to save your settings and close Preferences.
7. Close Adobe Reader.
8. Open Read & Write and click on the PDFaloud button to open a PDF document to be read by PDFaloud. You should now see ‘Extended’ in the top the Adobe Reader window. PDFaloud will be available under ‘Extended’

Problem

There are times, when working on an Office document, that you might forget where you saved the file. If you need to find out where the currently open document is located, you can use Save As to find out. However, there is a quicker way.

Solution

You can display the location of the currently open Office document on the Quick Access Toolbar. To do this follow these steps:

1. Open any document or a blank document in Word and click the FILE tab.

2. Click Options at the bottom of the options list on the left.

3. On the Word Options dialog box, click Quick Access Toolbar in the options list on the left.

4. To narrow the choices in the list of commands and make it quicker to find the desired option, select Commands Not in the Ribbon from the Choose commands from drop-down list.

5. Scroll down in the list of commands until you find the Document Location command. Select it and click Add to add it to the Quick Access Toolbar.

6. Click OK to accept the change and close the Word Options dialog box.

7. The Document Location box and drop-down list displays on the Quick Access Toolbar and shows the path to the currently open document.

Problem

Click on the start menu and no recently used programs show up.

Cause

The feature may be disabled or a corrupt registry may be to blame

Solution

1. Enable the feature
2. Correct faulty Registry

Solution 1 – Enable The Feature

Solution 2 – Correct Faulty Registry Entries with a pre-made download

Problem

Outlook shows the message “we didn’t find anything to show here.” when looking in a folder that shows unread items.

Cause

The views in outlook can become unresponsive causing it to not display the emails.

Solution

Reset the view in outlook

1. Open outlook and select the folder you are having issues with.
2. On outlook ribbon click “View”
3. Under current view category, click the Reset View

Screenshot from Outlook 2013

Problem

Google Chrome won’t open in Windows 8. It won’t give you any errors as to why it won’t open. Repairing and re-installing Google Chrome won’t fix the issue either.

Cause

Common cause is third party toolbars or search bars. In turn it may be worth removing add ons individually to isolate the cause. Its a real pain

Solution

1. Hold Windows key and tap the X key.
2. Select and open “Control Panel”
3. Select “Programs and Features” and uninstall any toolbars or search bars in list.
4. Reset Google Chrome.
5. Test and try to open Google Chrome again.