Welcome We are one of the world's most popular and free resources for Mac, Windows and Assistive Technology.

Our knowledge base covers fixes, easy to follow instructions and tips for every day and speciality equipment and software.

You can find solutions by using our search function or the categories side bar.

DriveTidy

DriveTidy
Clean up your system and free up space with DriveTidy.

Problem:
Keyboard working fine. After restarting and updating your machine the keyboard no longer functions on your Device.

Cause:
Keyboard driver is not the default windows PS2 driver. This can sometime result from a windows or manufacturer update.

Solution:

  1. Right click “PC”
  2. Click “Manage”
  3. Click “Device Manager”
  4. Click the arrow next to “Keyboard”
  5. You may see the Keyboard with an exclamation mark next to it. If so Right click the Keyboard device.
  6. Click “Uninstall”
  7. If a checkbox appears stating “delete Device driver software” tick this ox.
  8. Close all open dialogue boxes
  9. Restart window.

Upon restarting windows the keyboard will start functioning.

Issue:
Cursor is on screen but does it does not respond to you touching the touchpad.

Solution:
This is a fairly common issue and thankfully is quite easy to resolve.
Quite often this is is due to the touchpad being switched off by a function key. Finding the correct key on the F# keys can help (Lenovo V130 for example this is the F6 key).

Another way is to restart your system as the driver may have malfunctioned if the system has been on for an extended amount of time (typically over 3 or 4 days).

This should be sufficient for the system to reset the driver and get the touchpad working again.

With the advent of the 2004 Windows update Microsoft have been focused on making thins easier for end users whilst also trying to make sure that security of computers is still as high as possible.

To make things easier they have gone for the option to make windows passwordless where possible. This includes using methods such as Bio metrics (Facial Recognition, fingerprint (both reliant on hardware attached or built into the device) and pin.

To find out more follow the below instruction.

  • Click “start” (Windows Button)
  • Click “Settings” (The gear icon)
  • Click “Accounts”
  • On the left click “Sign in Options”

Options you will find here include:

  • “Windows Hello Face” which is facial recognition.
  • “Windows Hello Fingerprint” which is fingerprint recognition.
  • “Windows Hello Pin” this is a pin that is linked to your password and you create.
  • “Security Key” This one is a hardware key that stores your user credentials. this can be highly secure and some company also use this to create a secure connection to a VPN (Virtual Private Network)
  • “Password” The good old and traditional windows password we are all familiar with.
  • Finally you can use “Picture password” and this can be your favourite image as your password.
29 Jun

Keyboard not typing.

[Leave a comment]

Issue: Keyboard not typing after updating drivers through manufacturer support application.

Cause: The likely cause is that the manufacturer has included an update that updates the keyboard driver. when you look in the Device manger it shows a keyboard with an exclamation mark and the name of the manufacturer.

Solution:
1. Right click the device in Device manager
2. Click “Uninstall Device”
3. Check the box that states “Delete Device Driver Software”
4. Right click any device and click “Scan for new hardware”

The device will add as a default “PS2 Keyboard”. This is the generic windows driver for a 102 key keyboard. This is also how windows controls the device correctly. Some manufacturers will submit a new device driver to Microsoft who will then incorporate this into the default driver.

Windows may reject some keyboard drivers and controllers so using the PS2 driver is usually the best way to go.

Problem:

The Device you have has no DVD drive but you have a CD / DVD for your Software.

Cause:

A lot of developers are moving to a digital download over a physical media as we progress into an ever increasing digital age. A fair few manufacturers may produce systems without a DVD or CD drive.

Solution:

Put the disk into a device that has a CD / DVD drive and copy the files to a memory stick.

Alternatively:

Visit the Developer website and check their Downloads section. This can often be found on their support area.