11 Aug

Error when scanning using Canon Multifunction on Mac

Problem

When trying to scan wirelessly with a Canon Multifunction printer / scanner in MP Navigator, you get the following error:
Wireless scanner error in MP Navigator “Cannot communicate with scanner.
Cable may be disconnected or scanner may be turned off.
Check status.
Scanner driver will be closed.

2.1.0″

Cause

The incorrect driver is selected in MP Navigator.

Solution

  1. In MP Navigator, click the Preferences button (top or bottom right corner).
  2. Make sure the first tab is selected.
  3. In the dropdown containing your scanner there should be more than one item. Change it to a scanner with a similar name to what is currently selected. This should be the wireless driver.
  4. Click OK and try scanning again.

12 Responses to Error when scanning using Canon Multifunction on Mac

  1. avatar
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    Eric December 12, 2011 at 20:51

    Thanks!!! That did the trick!

  2. avatar
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    John January 9, 2012 at 00:35

    Wow! It’s really that easy! Thanks a whole bunch, a simple solution that actually works! Why isn’t this the first link on google!?

  3. avatar
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    Liam Donaghy January 9, 2012 at 18:22

    Thanks a lot, worked for my PIXMMA499, cannon support is terrible, these things drive people nuts!

  4. avatar
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    Holly January 26, 2012 at 21:00

    As the others said…Thanks!!! With your help and a short Google search, my frustration was short-lived!

  5. avatar
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    Debbie April 29, 2012 at 23:00

    Thanks so much. After downloading every possible bit of software from Canon and a good 35mins trying to scan, you’ve fixed my problem in 2secs!!

  6. avatar
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    JJ May 27, 2012 at 18:00

    Honestly thanks so much! I also installed every single driver and software from Canon and didn’t understand where the problem was. This fixed the problem and scanning is back online! What a relief.

  7. avatar
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    John June 10, 2012 at 06:08

    THANKS! That works like a charm!

  8. avatar
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    Don August 19, 2012 at 03:19

    Slick. Thanks

  9. avatar
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    Angela M November 11, 2012 at 01:54

    That was awesome (and so simple)! I have been trying to fix this for almost an hour and have downloaded heaps or drivers etc from Canon!
    THANKS!!

  10. avatar
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    Ryan December 19, 2012 at 17:22

    Thank you! This was driving me crazy, haha. This did the trick.

  11. avatar
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    sheila January 15, 2013 at 20:58

    Yeah, all this time wasted! 15 second fix and BOOM! I’m in.

  12. avatar
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    Sara March 11, 2013 at 15:55

    Thank you, thank you, thank you! So helpful.

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